Returns & Refunds

14-Day Return Window: From the moment you receive your exquisite item, you have a 14-day window to decide if it perfectly aligns with your expectations.

Eligibility for Returns: To facilitate a seamless return procedure, kindly ensure that the item maintains its original condition: not worn, unused, with tags attached, and in its original packaging. Remember to include your receipt or proof of purchase.

Effortless Returns via Our Returns Page: To kick off the return process, simply navigate to our Returns page, where a user-friendly interface and clear instructions await. Please remember, we can't entertain unsolicited returns.

Addressing Damages and Issues: Should you encounter any damage, defect, or an unintended item in your package, alert us without delay. It's our promise to set things right as swiftly as possible.

Customer Responsibility: Please understand that during the return process, we expect you to maintain the item's original condition and provide proof of purchase. This will ensure a smooth return process.

Exceptions / Non-Returnable Items: There's a handful of items we can't take back: perishables, custom creations, and personal care treasures like beauty items. Also, we steer clear from hazardous materials, flammable liquids, or gases. If there be any uncertainties about an item's return eligibility, do reach out.

Unfortunately, sale items and gift cards don't make the cut for returns.

Swift Exchanges: For an express exchange, initiate the return for your current item. Upon its approval, you can embark on a fresh order for the item you've set your heart on.

European Union 14-Day Consideration Period: For our cherished European Union clientele: You can exercise your right to annul or return your order within 14 days, no strings attached. Standard return conditions apply here.